We are here to help seven days 9am – 5pm PST!
You can email us anytime to receive customer support. Please allow our team up to 48 hours to respond to all email requests.
FACEBOOK: Leave a message to us on Facebook here
SHIOPING RATES AND TIMES
We are currently only shipping within the United States main land area. All orders typically process to ship within 24-48 hours.
Our average shipping time within the United States is 3-5 business days. For orders under $50, the shipping cost is $4.95. We ship orders via USPS and FedEx.
HOW DO I TRACK MY ORDER?
All tracking information is sent via email when your package has shipped. If you are unable to find this email, please contact us at firstname.lastname@example.org, and we are happy to send your tracking information over!
HOW DO I CANCEL OR CHANGE AN ORDER?
If you need to cancel an order, please reach out to our Support Team right away at email@example.com. Once the order is processed, the items cannot be changed.
Return and Refund Policies
If you are unhappy with your purchase for any reason, please contact us at firstname.lastname@example.org. We have a money-back guarantee, and we are happy to issue a product refund if you are not satisfied with your purchase.
*Please note that the money-back guarantee is valid up to 60 days after your purchase. If the purchase is past 60 days, online credit can be issued.
**Please note that the refund does not include shipping cost.
We collect personal information when you provide it
When you register for an account with us, you will provide personal information that includes your name, email address, mailing address, and your phone number. You will create a username and password, information that on subsequent visits helps us confirm your identity and makes it easier to use our Website and make purchases. If you contact us by phone, you may provide personal information we use to answer your questions, resolve problems, or provide you with support. We also may collect personal information from you in person at conferences and events that we attend or sponsor.
If you would like to work for us, you may provide us with personal information including your name and contact information (email and physical address, phone number), employment history, and job title (either the one you have or the one you would like to apply for).
We will not knowingly collect information from anyone younger than 16 years
Although some of our products may be tailored for consumption by individuals under 16 years old, our Website is not intended for use by anyone under that age nor do we intend for anyone under 16 years old to purchase products on our Website.. We will never knowingly collect personal information from anyone that young. If we become aware that personal information of anyone younger than 16 has been provided to us, for any purpose, we will delete the information from our files.
We may share feedback you provide to us
We want to hear how we’re doing. If you have suggestions to improve our products and services, add to our product menu, expand our list of recipes, or for what to include in our newsletters and blogs, we want those as well.
Please be aware that any feedback relating to our products and services on our Website or social media channels may be publicly shared.
We also encourage customers to submit photos of themselves (or just their favorite coffee mug) using our products, which we believe develops community around better food choices. By submitting a photo to us, we consider this your permission to use it on our Website. If you do not want us to use your image in this way, please do not submit it to us.
Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
We need to comply with legal requirements
We may disclose your information to government authorities or other third parties if any lawful circumstances arise, including when:
You have given us permission to share your information.
We are required to do so by law, or in response to a subpoena or court order.
We believe, in our sole discretion, that disclosure is reasonably necessary to protect against fraud, or to protect our property or other rights or those of other users of the Website, third parties, or the public at large.
We understand that you want to protect and control your personal information. This section details how you may review, update, correct, or delete that information.
Viewing or updating your personal information
You may update your mailing address by accessing your account on the Website. To make other changes to your account such as updating your name and email, please email us at email@example.com with “Updates to Account” in the subject line and include the updates you are requesting.
Deactivating your account
You may deactivate your account at any time. To deactivate your account, please send an email to firstname.lastname@example.org with “Deactivate Account” in the subject line. Upon receiving your request, we will deactivate your account and delete personal information where allowed or required by applicable law.
Opting out of promotional emails
If you do not wish to receive promotional e-mails from us, the easiest method is to click the unsubscribe link at the bottom of a promotional email you received, but you may also email us at email@example.com with “Unsubscribe” in the subject line. Please keep in mind that you will still receive transactional e-mails from us (such as e-mails related to your account, orders you place, correction of your data, password reset requests, reminder e-mails, and other similar communications) that may be necessary for us to make the Website available to you, process your order or to respond to your inquiries and support requests.
California Consumer Rights
The California Consumer Privacy Act provides specific rights to those who live in the state of California. If you are a California-based consumer, as that term is defined under California law, this section will apply in addition to all other applicable rights and information contained in this Policy:
You have the right to request that we provide you with the categories of personal information and the specific pieces of personal information we have collected and store about you.
You have the right to request that we delete personal information we, or our service providers, store about you.
You may request that we not sell your personal information. As a reminder, we do not sell your personal information.
You have the right to designate an authorized agent to make a request on your behalf.
Please see the “Identity Verification Requirement” section below for more information on our process for verifying we have received a legally valid request.
Identity verification requirement
The law requires us to verify that any request submitted was made by someone with the legal right to access the information. Therefore, before accessing or disclosing any information pursuant to a data access request, we may request additional information to verify your identity and legal authority, particularly when the information provided with the request is insufficient for us to confirm legal authority and/or identity.
To make a request, please contact us at firstname.lastname@example.org with “Personal Information Request” in the subject line and provide full details about your request, including your contact information and anything you believe is relevant. We will provide a response to an access request within the timeframes required by law. If we cannot substantively respond in a timely manner, we will notify you and provide the reason for the delay.
Under certain circumstances, we may not fulfill your request, such as when doing so would interfere with our regulatory or legal obligations, when we cannot verify your identity, if your request involves disproportionate cost or effort, or when the law allows us to retain that information. But we will respond to your request within a reasonable time, as required by law, and provide an explanation.
If you have questions about the way we handle personal information, please contact us: email@example.com
P.O. BOX No. 193176
San Francisco, CA 94119